This return and refund policy applies to items purchased at cozynookfurntureworks.shop.
I. Return Period
Customers may apply for a return within 30 days of the order receipt, in accordance with this policy.
When applying for a return, please provide order information and details of the item so we can verify and process it.
Items should be kept in their original condition and properly packaged. We may not be able to accept returns for orders that do not meet the return conditions due to the nature of the item, its condition, or other reasonable reasons.
II. Refund Processing
For items that meet the return conditions, we will process the refund using the original payment method after receiving and inspecting the returned item.
Refunds are typically initiated or processed within 3 days of the return being approved.
Actual arrival time may be affected by the processing time of payment institutions, banks, or other financial service institutions.
III. Return Shipping Costs
If a return is necessary due to product quality issues, a significant discrepancy between the received item and the order, or other reasons attributable to the merchant, we will bear reasonable return shipping costs based on the actual circumstances.
If a return is due to personal reasons, such as changing one’s mind after purchase, incorrect size selection, or other non-product quality issues, the customer will generally bear the return shipping costs.
IV. Clearance Sale Information
Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss.
Some items are existing inventory clearance items, available in limited quantities, while supplies last. Customers should carefully review product details, specifications, dimensions, and related information before purchasing.
Clearance sales do not affect the customer’s legally entitled return and consumer rights.
V. One-Time Purchase
This website uses a one-time purchase model. Once a customer completes payment for an order, there will be no automatic subscription, renewal, or subsequent deductions.
Refunds are only processed for specific orders that meet the requirements of this policy and applicable laws.
VI. How to Apply for a Return
To apply for a return, please contact us through the customer service contact information published on the website and provide:
Order number, product name, reason for return, and relevant pictures or other information that can describe the condition of the product.
We will review the application upon receipt and inform you of the specific return arrangements.